Connecting Africa with Security and Commitment

Excellence, security and commitment define our trajectory. More than half a century boosting development and trust throughout Mozambican territory and beyond. A story built with innovation, ethics and dedication.

Who are we?

CityLink is a Mozambican company with extensive experience in the provision of passenger and goods transport services, built on a history marked by innovation, sustainable growth and focus on results.

Since 1973, when we started activity under the name Jafar Transportation, we have continually evolved to meet the needs of the country. In 2019, with the creation of CityLink, LDA, we consolidated our identity as a modern, robust, customer-centered brand.

Currently, we offer integrated mobility solutions covering strategic interprovincial routes such as Maputo–Maxixe, Maputo–Nampula, Maputo–Tete, among others.

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Purpose

Walking with the Mozambicans since 1973

Mission

Offer transport services of people and goods with security, efficiency and quality, contributing to urban mobility and national logistics meeting the needs of our clients with agility, punctuality and excellence in care.

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To be recognized as one of the best carriers of people and goods in the country. Expand our presence in the market, meeting the different regions and segments. Invest in new technologies and solutions to optimize the management of our services and operations. Strengthen our team of employees, making us a reference company in people management and professional development.

Values

Our History

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Walking with the Mozambicans since 1973

Meet Our

Policies

Walking with the Mozambicans since 1973

Cargo Transport
Passenger Transport

TERMS AND CONDITIONS OF CARRYING

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TERMS AND CONDITIONS FOR TRANSPORT OF PASSENGERS

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Passenger Transport Terms and Conditions

The ticket is the transport contract and contains, on the reverse, the terms and conditions of the transport, which are affixed in the window of all shipping and landing terminals, under the management of CITY LINK, and it is recommended that all passengers read carefully before the purchase of the ticket.
IDEAL TRANSPORT and CITY LINK do not sell tickets for interprovincial or international travel outside their terminals if they wish to purchase tickets. IDEAL TRANSPORT and CITY LINK are not responsible for tickets purchased outside their terminals.
For boarding, the passenger shall be duly documented and identified, implying the lack of identification document of the passenger which makes his/her identification impossible, the non-authorisation of boarding and the loss of the value of the ticket.
Only the use of the ticket by the holder is permitted, these staff being non-transferable and no refund or transfer to third parties is allowed.
It is mandatory to confirm the journey up to 24 hours before departure, even if prepayment has already been made.
In the event of total loss of the ticket, the passenger will lose 25% of the ticket value by issuing a 2nd track ticket after confirmation in the system.
For reimbursement, the presentation of the original ticket is mandatory.
In case of cancellation of the trip, the refund will be 70% of the ticket value, provided that the cancellation request is made up to 24 hours before the trip, with the exception of tickets purchased on sale.
For rescheduling, the request must be made up to 24 hours before the trip, with a rescheduling fee of 20% of the ticket value.
If the passenger does not show up until 30 minutes before the scheduled time for boarding, he will lose his right to travel without refund.
Smoking and drinking alcohol inside buses are prohibited.
Children over 3 years of age must have a ticket and pay full fare.
IDEAL TRANSPORT and CITY LINK are not responsible for delays or travel interruptions caused by force majeure (climate conditions, accidents, strikes, etc.).
Passengers with special needs must inform at the time of purchase of the ticket in order to make the necessary arrangements.
In the event of an accident, the liability of the undertaking is limited to the value established by the law in force.

Luggage Transport Terms and Conditions

Each passenger shall be entitled to the free transport of personal baggage up to a limit of 20 kg, as provided for in Article 116(1) of Decree No 53/2019 of 10 May.
The excess baggage is subject to additional payment, according to the table posted at the terminals.
It is prohibited to transport illicit, explosive, flammable substances or any dangerous material.
IDEAL TRANSPORT and CITY LINK are not responsible for valuables such as money, jewelry, electronics or important documents.
The company is not liable for damage or loss of unlabeled baggage.
Complaints for damage or loss shall be made immediately after landing and accompanied by proof of the ticket.
In case of proven loss, compensation shall be up to 5,000 MZN per volume.
Hand luggage is the passenger's sole responsibility.

GENERAL PROVISIONS:

This contract is governed by Mozambican laws.
The city of Maputo is elected to settle any disputes arising from this contract.

Security Work Stop Policy

IDEAL TRANSPORT. It undertakes to provide road transport services with a focus on customer safety, quality and satisfaction, working continuously to improve our processes and meet applicable requirements.

Our integrated road safety and quality policy includes the following principles:

Put safety first, complying with all applicable traffic laws and regulations, and keeping vehicles safe and reliable in our fleet in order to achieve zero accidents in our operations.
Provide quality road transport services, meeting customer requirements, monitoring the performance of our services and working to continuously improve our processes.
Promote road safety awareness and training for all drivers and employees involved in our operations, with the aim of ensuring safe driving practices and reducing the risk of accidents
Establish and monitor goals and goals of performance in quality and road safety in order to ensure continuous improvement in our processes and services.
Establish and maintain an effective integrated road quality and safety management system that meets the applicable requirements and provides a basis for continuous improvement.
Communicate this integrated policy of quality and road safety to all our employees, suppliers, customers and stakeholders, ensuring that the policy is understood and applied in our operations.
We commit ourselves to implementing this integrated policy of quality and road safety in all our road transport activities, and work to protect human life, and the reputation of our company.

Integrated Quality and Safety Policy

Our integrated road safety and quality policy includes the following principles:

Put safety first, complying with all applicable traffic laws and regulations, and keeping vehicles safe and reliable in our fleet in order to achieve zero accidents in our operations.
Provide quality road transport services, meeting customer requirements, monitoring the performance of our services and working to continuously improve our processes.
Promote road safety awareness and training for all drivers and employees involved in our operations, with the aim of ensuring safe driving practices and reducing the risk of accidents
Establish and monitor goals and goals of performance in quality and road safety in order to ensure continuous improvement in our processes and services.
Establish and maintain an effective integrated road quality and safety management system that meets the applicable requirements and provides a basis for continuous improvement.
Communicate this integrated policy of quality and road safety to all our employees, suppliers, customers and stakeholders, ensuring that the policy is understood and applied in our operations.
We commit ourselves to implementing this integrated policy of quality and road safety in all our road transport activities, and work to protect human life, and the reputation of our company.

Passenger Transport Terms and Conditions

Interpretation
1.1. Definitions
(a) Luggage: set of personal goods, packed or not in a suitcase, which the passenger transports with him or her in the course of the journey.
(b) Baggage ticket: refers to the baggage label issued by the carrier following the baggage order.
(c) Ticket: document issued by the carrier confirming the reservation, payment of a seat on a specific bus and conclusion of the transport contract.
(d) Ticket: refers to tickets, cargo and excess baggage, as the case may be.
(e) If fortuitous: it is a totally unpredictable and inevitable event, independent of human will.
(f) Check-in: It is the process of registration of entry on the bus that serves to confirm the presence of the passenger, check data and check baggage.
(g) Transport contract: it consists of the convention whereby a person is obliged to drive persons or goods from one place to another by retribution.
(h) Disembark: refers to the act of descending from a transport vehicle or unloading of goods on the vehicle;
(i) Packaging: container or wrap that protects, stores and transports products.
(j) Boarding: refers to the act of entering a transport vehicle or loading goods on the vehicle.
(k) Excess baggage: excess baggage shall be considered when the baggage exceeds the established 30 kg limit or exceeds the permissible dimensions and volumes regardless of weight.
(l) Force majeure: refers to events that, although they may be predicted, cannot be avoided, such as wars, natural disasters or pandemics.
(m) Illegal immigrants: person in an irregular migratory situation, that is, without the document appropriate for their condition.
(n) Frail item: it is something that is easily broken or damaged, such as glass, porcelain or electronics, being susceptible to damage during transport or handling.
(o) Perishable item: It is a product that deteriorates rapidly and has a short shelf life, such as fresh foods, medicines and flowers.
(p) Born: human being already conceived in the womb, but not yet born.
(q) Passenger: a person who is transported on the bus and is not part of the crew.
(r) Terminal: is the place of departure and arrival of buses, which serves for the boarding and unloading of passengers and goods.
(s) Transporter: is the part responsible for the physical transport of people and goods, in this case the company Transport Ideal, Limited.
(t) Crew: team organized hierarchically, with specific functions to ensure the safety, operation and proper functioning of the vehicle during the journey.
(u) Commercial value: is the amount for which a good can be traded in an open and competitive market, considering the real state of good, existing demand, existing economic conditions and prices for comparable goods.

2. Sale of tickets

2. Sale of tickets

the carrier sells tickets by submitting a valid identification document;
The sale of tickets to illegal immigrants is expressly prohibited.
The passenger shall be entitled to reimbursement of the full amount of the ticket in the event of cancellation of the journey by the carrier.

3. General boarding conditions

3. General boarding conditions

The check-in shall be carried out no later than 30 minutes before the time for departure of the bus.
The vacant seats shall be given to the persons on the waiting list 10 minutes before the scheduled time for the departure of the bus.
embarkation and landing shall take place only at terminals, agencies, authorised stops or places previously approved by the carrier, and boarding in informal, unsafe, prohibited or compromising road traffic is prohibited;
Passengers to be taken along the route shall be in the place agreed at least 10 minutes in advance. the carrier is not liable for loss of travel resulting from the absence, delay, incorrect indication of location or residence of the passenger in a place other than the agreed;
If for some weighty reason the ticket holder has not boarded the ticket and therefore the ticket has not been used it can be used for a new trip to be booked in the next 30 days, on payment of an additional fee corresponding to 50% of the ticket price.
In cases of death, hospitalization of the passenger or serious illness duly confirmed, the full amount paid for the ticket may be refunded, with the granting of reimbursement subject to prior analysis and validation by the company upon submission of the appropriate documentation.
The carrier shall make reasonable efforts to inform passengers in the event of a fact that significantly alters the time, itinerary or foreseeable duration of the journey.
In the event of a technical failure preventing the normal movement of the bus, forcing its immediate immobilization, the carrier shall make reasonable efforts to restore the service and may send a technical team to the place to repair or take other appropriate measures to ensure continuity.
The passengers' journey.
Passengers shall comply with the instructions of the crew and refrain from behaviour that disturbs the order or safety during the occurrence of the bus failure.
The carrier may use video surveillance systems and capture images on its premises and on board its vehicles for security purposes, fraud prevention, protection of persons and property, operational management and evidence of occurrence.
The carrier may carry out occasional image and video recordings on its premises and on board its vehicles, intended exclusively for institutional, promotional or corporate communication purposes, without prejudice to the passenger’s right of opposition, which shall be respected whenever the image or video allows its identification.
The boarding of a passenger who is in a state of drunkenness, under the apparent effect of psychotropic substances, with aggressive, violent, disturbing, unhealthy or posing a risk to health, safety, order, crew, other passengers or operation shall be prohibited.
It is expressly prohibited to smoke, consume alcoholic beverages, transport or consume illicit substances, carry dangerous weapons or objects within buses or in the areas controlled by the carrier, without prejudice to communication to the competent authorities where applicable.
The passenger must keep with him his valuables, documents, money, mobile phone, essential medicines and other goods of immediate use, and must not be taken as luggage.
The passenger is solely responsible for obtaining, holding and
validity of documents, authorisations, declarations and other
requirements legally required for the completion of the journey and for the
transport of goods that I can follow, as well as by
completion of migration, customs, health and
other requirements of the competent authorities, not responding
the carrier for retention, seizure, refusal of entry,
fines, delays or other losses resulting therefrom.

Luggage Transport Terms and Conditions

Each passenger shall be entitled to the free transport of personal baggage up to a limit of 20 kg, as provided for in Article 116(1) of Decree No 53/2019 of 10 May.
The excess baggage is subject to additional payment, according to the table posted at the terminals.
It is prohibited to transport illicit, explosive, flammable substances or any dangerous material.
IDEAL TRANSPORT and CITY LINK are not responsible for valuables such as money, jewelry, electronics or important documents.
The company is not liable for damage or loss of unlabeled baggage.
Complaints for damage or loss shall be made immediately after landing and accompanied by proof of the ticket.
In case of proven loss, compensation shall be up to 5,000 MZN per volume.
Hand luggage is the passenger's sole responsibility.

GENERAL PROVISIONS:

This contract is governed by Mozambican laws.
The city of Maputo is elected to settle any disputes arising from this contract.

Security Work Stop Policy

Our integrated road safety and quality policy includes the following principles:

Put safety first, complying with all applicable traffic laws and regulations, and keeping vehicles safe and reliable in our fleet in order to achieve zero accidents in our operations.
Provide quality road transport services, meeting customer requirements, monitoring the performance of our services and working to continuously improve our processes.
Promote road safety awareness and training for all drivers and employees involved in our operations, with the aim of ensuring safe driving practices and reducing the risk of accidents
Establish and monitor goals and goals of performance in quality and road safety in order to ensure continuous improvement in our processes and services.
Establish and maintain an effective integrated road quality and safety management system that meets the applicable requirements and provides a basis for continuous improvement.
Communicate this integrated policy of quality and road safety to all our employees, suppliers, customers and stakeholders, ensuring that the policy is understood and applied in our operations.
We commit ourselves to implementing this integrated policy of quality and road safety in all our road transport activities, and work to protect human life, and the reputation of our company.

Integrated Quality and Safety Policy

Our integrated road safety and quality policy includes the following principles:

Put safety first, complying with all applicable traffic laws and regulations, and keeping vehicles safe and reliable in our fleet in order to achieve zero accidents in our operations.
Provide quality road transport services, meeting customer requirements, monitoring the performance of our services and working to continuously improve our processes.
Promote road safety awareness and training for all drivers and employees involved in our operations, with the aim of ensuring safe driving practices and reducing the risk of accidents
Establish and monitor goals and goals of performance in quality and road safety in order to ensure continuous improvement in our processes and services.
Establish and maintain an effective integrated road quality and safety management system that meets the applicable requirements and provides a basis for continuous improvement.
Communicate this integrated policy of quality and road safety to all our employees, suppliers, customers and stakeholders, ensuring that the policy is understood and applied in our operations.
We commit ourselves to implementing this integrated policy of quality and road safety in all our road transport activities, and work to protect human life, and the reputation of our company.

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